Privacy Policy

We recognise that your privacy is very important and we are committed to protecting the personal information we collect from you as Diamondvale Cottages ABN 91 741 694 462.

The Privacy Act 1988 (Cth) (‘Privacy Act’) and the National Privacy Principles (‘NPP’s’) govern the way in which we must manage your personal information and this policy sets out how we collect, use, disclose and otherwise manage personal information about you.

Privacy Collection Statement
We collect personal information for the primary purpose of providing you with the products or services you are seeking, and accordingly, if the personal information you provide is incomplete and/or inaccurate we may be unable to provide you with those services.

Types of information collected
We may collect and hold personal information about you such as your name, address, email address, phone number and any other information relevant to providing you with services you seek.

Purpose of collection
We collect and use your personal information for one or more of the following reasons:

• Providing services to you or someone else you know;
• Processing an application you have made;
• Undertaking various activities required by law;
• Providing you with information about other services that we, our related entities, and other organisations that we have affiliations with offer, that may be of interest to you
• Providing you with promotional information for which you have expressly asked to receive
• Facilitating our internal business operations, including the fulfilment of any legal requirements; and
• Analysing our services and customer needs with a view to developing new and/or improved services.

Methods of collection
Personal information will generally be collected directly from you through forms, over the internet, email, face to face or via a direct or telephone conversation. There may, however, be some instances where personal information about you will be collected indirectly because it is unreasonable or impractical to collect personal information directly from you.

Failure to provide information
If the personal information you provide to us is incomplete and/or inaccurate, we may be unable to provide you, or someone else you know, with the services you, or they, are seeking.

Internet users
If you access our web site, we may collect additional personal information about you in the form of your IP (Internet Protocol) address and domain name.

Use and disclosure
We only use and disclose personal information about you for the purposes for which it was collected (as set out above). Although, we may disclose personal information about you to:

• Service providers, who assist us in operating our business, where you have requested an additional service to be provided.
• Other service providers, who provide the various services that you have requested and we have arranged.
• A purchaser of the assets and operations of our business, providing those assets and operations are purchased as a going concern.

Security & Storage
The security of your personal information is important to us. We take all reasonable measures to ensure that your personal information is stored safely to protect it from misuse, loss, unauthorised access, modification or disclosure, including electronic and physical security measures.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with the Privacy Act.

Access & Your Rights
You may access the personal information we hold about you, upon making a written request and providing proof of identify. You can also request for your information to be erased should it no longer be required to fulfill the service requested.

If, upon receiving access to your personal information or at any other time, you believe the personal information we hold about you is inaccurate, incomplete, or out of date, please notify us immediately. We will take reasonable steps to correct the information so that it is accurate, complete, and up to date.

Consent and Marketing
Customers must provide expressed consent to receive email marketing. You can subscribe via our website and unsubscribe via the unsubscribe link found on each marketing email, or you can call us to request removal.

Links to other websites
We are not responsible for the privacy practices of websites linked to our website.

If you have any queries or concerns about our privacy policy or the way in which we handle your personal information, please contact us at

More information
For more information about privacy in general, you can visit the Federal Privacy Commissioner’s web site at

The privacy policy may change from time to time. The policy was last updated on 1 May 2022. Diamondvale Cottages. ABN 91 741 694 462